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Forum Discussion

att340u's avatar
att340u
Initiate
Jul 24, 2024

MR5100 won't factory reset

My hotspot is working, but I can't change a darn thing as I have lost my admin login to the web interface.  So, trying to perform a factory reset.     Using the on-device interface/LCD, I goto Sett...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jul 30, 2024

Hi att340u,

 

Please follow the steps below to power off or reset the device:


1. Hold down the Power button for 5 seconds.
The Power Off/Reset menu appears and you are prompted to power off or reset the
device.
2. Tap Power Off to power off the device, or choose reset to reset the device.

 

You may also check this link to look up Mobile Router's default Web UI address and Admin password: https://kb.netgear.com/23379/

 

Regards,
Blanca
Community Team

  • att340u's avatar
    att340u
    Initiate
    Jul 30, 2024
    No luck. After approx 2.5 seconds of holding down the power button, I receive a pop to shutdown or restart; there is no option to reset. I also tried continuing to hold down the power button for up to 30 seconds — no change, only the option to Shutdown or Restart.

    The default logins don’t work - I know I changed the password, I just have lost what it was changed to.

    Any further tips or tricks would be appreciated.