NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
MR5200-100EUS - no 5G on UK Three Network
I've raised a support case on this, but hopefully someone here might be able to help. Recently upgraded from M1 to MR5200 for 5G. I have an unlimited Data SIM for the UK Three network that I know is ...
If the device works with other carrier's SIM, most likely, UK Three is blocking the service.
Thanks
Please capture a model.json file and send PM to me.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
Thanks
I checked the model.json file you provided. Looks like the device is working normally. But it can only get on 3G network, even not on LTE network.
Could you please advise how did you get the 5G SIM card? Does it come with another 5G capable device, such as phone? It is common for the carrier to restrict the service to certain devices only. Just want to rule out this is not due to data plan restricted by the carrier.
Thanks
John
Thanks for the quick response. The card was supplied as a generic 5G data SIM and I have confirmed it works in Apple and Google mobile devices and provides good 5G coverage (including in the location I was at when I created the JSON and the device was online).
Per my original post, I did note that at one location I could receive a 5G signal (albeit not at a decent data rate). I also note that the Three network haven't offered any mobile internet devices yet (which is unusual as they are pioneers in the UK on mobile wifi). I am wondering if they are disabling a class of devices (not sure if that's possible ?).
Given you have checked the settings I will do a little more investigation on locations in London so see if there's any 5G coverage. I'm wondering if it is even certain base stations (hardware) that aren't allowing it.
Thanks again !
Carriers can limit the service to devices based on the TAC - the first 8 digits of IMEI or the other unique ids sent to the network from the device.
Based on the information you provided, it seems that the network blocks the service to M5 for LTE and 5G. Please let me know if you have more findings.
Thanks
John