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randomscot's avatar
randomscot
Aspirant
Nov 02, 2022
Solved

MR5200-100EUS - no 5G on UK Three Network

I've raised a support case on this, but hopefully someone here might be able to help. Recently upgraded from M1 to MR5200 for 5G. I have an unlimited Data SIM for the UK Three network that I know is ...
  • JohnPeng's avatar
    JohnPeng
    Nov 04, 2022

    If the device works with other carrier's SIM, most likely, UK Three is blocking the service.

     

    Thanks

     

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 02, 2022

Please capture a model.json file and send PM to me.


- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

 

Thanks

 

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 03, 2022

I checked the model.json file you provided. Looks like the device is working normally. But it can only get on 3G network, even not on LTE network.

 

Could you please advise how did you get the 5G SIM card? Does it come with another 5G capable device, such as phone? It is common for the carrier to restrict the service to certain devices only. Just want to rule out this is not due to data plan restricted by the carrier.

 

Thanks

John