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MR5200-100EUS - no 5G on UK Three Network
I've raised a support case on this, but hopefully someone here might be able to help. Recently upgraded from M1 to MR5200 for 5G. I have an unlimited Data SIM for the UK Three network that I know is ...
If the device works with other carrier's SIM, most likely, UK Three is blocking the service.
Thanks
Thanks for the quick response. The card was supplied as a generic 5G data SIM and I have confirmed it works in Apple and Google mobile devices and provides good 5G coverage (including in the location I was at when I created the JSON and the device was online).
Per my original post, I did note that at one location I could receive a 5G signal (albeit not at a decent data rate). I also note that the Three network haven't offered any mobile internet devices yet (which is unusual as they are pioneers in the UK on mobile wifi). I am wondering if they are disabling a class of devices (not sure if that's possible ?).
Given you have checked the settings I will do a little more investigation on locations in London so see if there's any 5G coverage. I'm wondering if it is even certain base stations (hardware) that aren't allowing it.
Thanks again !
Carriers can limit the service to devices based on the TAC - the first 8 digits of IMEI or the other unique ids sent to the network from the device.
Based on the information you provided, it seems that the network blocks the service to M5 for LTE and 5G. Please let me know if you have more findings.
Thanks
John
Thanks, I will do more digging and let you know. It will be a few days as the M5 is currently being used (with a different carrier) to provide service temporarily in an office before I grab it back for my commute (and switch back to Three).
CraigS
If the device works with other carrier's SIM, most likely, UK Three is blocking the service.
Thanks
Final update on this. Spent 1hr+ with Three today. They tried to sell me a fixed 5G Hub for Home Broadband ! I declined, and then after some discussion they claimed that bands for mobile 5G differ between iPhone and other devices. I decided to give up in frustration and terminated my contract. Bit extreme, but their customer service has been lousy recently (another issue with Apple Watch and text messages) and it seems that there is a real barrier speaking to someone technically competent.
In summary, 5G on the Three network seems to be blocked on this known 5G working device in a known good signal area (confirmed by iPhone 14 Pro Max). I also note that Three do not offer a 5G MiFi device apart from the mains powered 5G Hub.
I will keep the MR5200 as I have purchased a 5G data plan on Vodafone. I'll also give Three a go at some point in a month or so as I have other Three 5G enabled Data SIMs.
Thanks to John for the support !