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randomscot's avatar
randomscot
Aspirant
Nov 02, 2022
Solved

MR5200-100EUS - no 5G on UK Three Network

I've raised a support case on this, but hopefully someone here might be able to help. Recently upgraded from M1 to MR5200 for 5G. I have an unlimited Data SIM for the UK Three network that I know is ...
  • JohnPeng's avatar
    JohnPeng
    Nov 04, 2022

    If the device works with other carrier's SIM, most likely, UK Three is blocking the service.

     

    Thanks

     

randomscot's avatar
randomscot
Aspirant
Nov 03, 2022

Thanks, I will do more digging and let you know. It will be a few days as the M5 is currently being used (with a different carrier) to provide service temporarily in an office before I grab it back for my commute (and switch back to Three).

 

CraigS

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 04, 2022

If the device works with other carrier's SIM, most likely, UK Three is blocking the service.

 

Thanks

 

  • randomscot's avatar
    randomscot
    Aspirant
    Nov 04, 2022

    Final update on this. Spent 1hr+ with Three today. They tried to sell me a fixed 5G Hub for Home Broadband ! I declined, and then after some discussion they claimed that bands for mobile 5G differ between iPhone and other devices. I decided to give up in frustration and terminated my contract. Bit extreme, but their customer service has been lousy recently (another issue with Apple Watch and text messages) and it seems that there is a real barrier speaking to someone technically competent.

     

    In summary, 5G on the Three network seems to be blocked on this known 5G working device in a known good signal area (confirmed by iPhone 14 Pro Max). I also note that Three do not offer a 5G MiFi device apart from the mains powered 5G Hub.

     

    I will keep the MR5200 as I have purchased a 5G data plan on Vodafone. I'll also give Three a go at some point in a month or so as I have other Three 5G enabled Data SIMs.

     

    Thanks to John for the support !

     

     

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Nov 07, 2022

      Thanks for the update. It is frustrating to deal with carriers on the device supports since the support persons don't know the tech details on the network side. 

       

      In my recent trip to UK, I bought a Vodafone SIM and confirmed i could get on 5G on our mobile hotspot.

       

      Please let me know if you have any other issues (Hope not 🙂 ).