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Forum Discussion

jraffel's avatar
jraffel
Aspirant
Oct 24, 2020

MR5200-100EUS Wifi drops every 10min

Hi Netgear,   the Wifi on my MR5200-100EUS goes dead every 10min, that's very annoying since all VPN drop too and all RD have to be opened again. Not usable for Work like this.  Any fix coming up?...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Oct 30, 2020

Hi jraffel

 

Welcome to NETGEAR Community!

 

Please provide the current firmware version and your ISP. 

Have you tried factory resetting the unit? 

 

Regards,
Blanca
Community Team
 

jraffel's avatar
jraffel
Aspirant
Nov 26, 2020

Hi Blanca,

 

i have reseted the Device to Factory Defaults multiple times now. Still it drops the connection frequently. 

I use telekom.de SIM Card but used it in different mobile networks telekom 4G+, MEO.pt 4G+ and telekom.nl 5G.

Firmware is NTGX55_10.25.05.00 

Interesting to note is that the date is a month wrong e.g. 26.Dec.2020 instead 26.Nov2020.

 

Jörn

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Nov 26, 2020

    Hi jraffel

     

    Thank you for responding. To calrify, when you say "WiFi drops", do you mean that you can no longer see or detect the WiFi network? Or your wireless device is connected but no Internet access? Or the wireless device gets disconnected from the WiFi network?

     

    There is no setting on the router interface to change the Date and time. This is set by the carrier. It is indeed strange that the date it display is wrong. Do you have another SIM card that you can try and compare the connection and the date/time? 

     

    Regards,
    Blanca
    Community Team

     

     

    • jraffel's avatar
      jraffel
      Aspirant
      Nov 28, 2020

      Hi Blanca,

       

      i swapped the three SIM cards for my telekom.de account between all Devices. No change there. I will swap one of the cards in the shop maybe that helps. 

      Actually it's the VPN that drops without a visual sign what the the problem is. The dataflow just stops, then sometime later the Wifi drops and reconnects and VPNs have to be established again. When the dataflow stops Wifi looks like ok the mobile connection looks ok. I used WPA2 and WPA3 exclusively but that didn’t make a difference. 

      I reactivated my M1 and everything works fine no drops on that Router. It basically has the same setup as the M5. 

       

      Cheers 

      Jörn