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Solved
MR5200-100NAS won't connect to any cellular networks after firmware update.
Device was working fine until it updated to NTGX55_12.04.12.00. Now it won't connect to any mobile networks, have tried multiple sims from the 3 major US carriers, all of which worked prior to the firmware update. Shows mobile disconnected and "searching". Mobile network on admin page shows 000-00 and cannot select manual mode, will "search" briefly and do nothing else. This is a device/firmware problem and NOT a mobile network problem.
Model is a MR5200-100NAS.
MPSS.HI.2.0.c3.5-00010-SDX55_CPEALL_PACK-1.403198.3
NTGX55_12.04.12.00
GUI VERSION - MR5200-100EUS_04.02.196.00 PRI 04.05
We are looking into this issue. I have sent you a message. Please check your inbox.
Related thread: https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-Night-Hawk-MR5200-cant-find-service/m-p/2261468#M22650
Regards,
Blanca
Community Team
2 Replies
We are looking into this issue. I have sent you a message. Please check your inbox.
Related thread: https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-Night-Hawk-MR5200-cant-find-service/m-p/2261468#M22650
Regards,
Blanca
Community TeamWas able to get this fixed from the help of staff, it's now connecting to mobile networks without issue.