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Forum Discussion
MR5200 does not connect with recognized SIM
Good day, I just unpacked my MR5200 Nighthawk M5. The SIM is accepted after PIN entry, but it always says "Mobile broadband disabled". It does not find a network. Not even outside the door, ...
Hi Thomnet
Welcome to NETGEAR Community!
May we please know the Internet provider?
Kindly contact the Internet provider to get the correct APN information and add it using WebUI.
Regards,
Blanca
Community Team
The issue is caused by a very weak internal antenna.
I attached an external antenna and it worked then.
All other devices in my home have no issues regarding connectivity.
May it be a hardware issue or is is a known problem that you can solve by a firmware-update
At the moment it´s under warranty so please let me know how to proceed.
Best regards
Thomas