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Forum Discussion

Lindow83's avatar
Lindow83
Aspirant
May 24, 2023

Mr5200 don't see any network

Hello i buy my router a few years ago and one day the router don't see the network but see it only with an external antenna there is a solution or the internal antenna is dead ?   
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
May 30, 2023

Hi Lindow83

 

Please provide the following information:

 

1. Device SKU. The device SKU can be checked on the box of the product or on the barcode label which should indicate MR5200-xxxxxx.

 

2. Firmware version.

 

3. Who is your LTE provider?

 

4. Please describe the signal strength icon on the device Home Screen while the external antenna is connected and not connected.

 

5. Kindly access M5 Web UI and provide Signal Quality value. Go to Settings > Nighthawk M5 Status. Please provide the RSRP, RSRQ and RSNR value while the External antenna is unplugged.

 

6. Type of external antenna used (Model number, Brand)

 

7. Can you please let us know what troubleshooting you've tried?

 

Looking forward to your response.

 

Regards,
Blanca
Community Team