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Forum Discussion
MR5200 no longer works with T-Mobile
Hello, Starting in September, mr5200 no longer works with T-Mobile.. I can connect to their tower with excellent signal strength, however. all clients connect but with no internet. I have tried...
It seems like you've thoroughly explored troubleshooting with T-Mobile and Netgear. Since the device works with an AT&T prepaid SIM, it suggests the hardware is functional.
Consider reaching out to T-Mobile again, providing this information, and inquire about any specific network changes affecting the MR5200.
Thanks for the reply. I did contact tmobile support and netgear support when the att sim card worked. TMo said I exhausted their support offerings and all I could do was open another ticket, which I did. Same conclusion - no help. I asked netgear if they had any reports similar to my experience and they said, no. I am sure someone at tmobile knows what's going on, I just don't know of a way to contact them.
Any suggestions on how to escalate at tmobile? Any help would be greatly appreciated.
Thank you.
I think t-mobile no longer supports the bands the MR5200 needs to operate. I purchased a MR6550 and it works with my tmobile account. Does this sound plausible? I would have thought netgear support would have received numerous calls if this is the case. I wish I could have found someone that could definitively state what changed and when.
I have the exact same problem with my mr5200. what I have noticed is that if I force it to 4g only it works fine. When it connects on 5g - the devices says its connected with full signal but nothing gets internet access. I also got a m6 (mr6150) and with the same tmobile sim - it works fine. The M6s do 5g SA and NSA, the mr5200 will only (currently) do 5gNSA. I suspect this has something to do with the problem. Please fix this