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Forum Discussion

Guide

Mar 13, 2023

MR6400 support

I know that this is a VERY small niche, but does anyone know if the MR6400 (Dish/Project Genesis cellular hotspot) is supported by Netgear software engineers, Dish wireless coders, both, or neither??...

Guide

Mar 15, 2023

I am well aware of the bugs -- I'm just trying to find out who is responsible for them.

NETGEAR Expert

Mar 17, 2023

Hotspot40324 wrote:

I am well aware of the bugs -- I'm just trying to find out who is responsible for them.

Netgear will be responsible for the device issues. Dish will handle network related issues.

Thanks

Hotspot40324
Guide
Mar 20, 2023
Good to know... So I should keep pinging Netgear to find out when they might patch the firmware problem that I call the Airplane Mode Bug?
- JohnPeng
  NETGEAR Expert
  Mar 20, 2023
  Hotspot40324 wrote:
  
  Good to know... So I should keep pinging Netgear to find out when they might patch the firmware problem that I call the Airplane Mode Bug?
  
  Please report the issues to Dish and we will release maintenance release to address all the issues reported by Dish customers. We can't release the FW without Dish approval.
  
  Thanks
  
  John
  - igorjrr
    Apprentice
    Mar 20, 2023
    Yes, Hotspot40324 , do Dish's and Netgear's job while paying a premium for this buggy device and service.
    
    Welcome to the club of those who PAY to work for these two big companies!
    
    With luck, you'll get a new firmware in several months that might make your device work better, or worse.
    
    You are welcome!