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Forum Discussion
sonny_ibby
Jun 11, 2024Aspirant
MR6500-1TLAUS Missing Reboot /Restart icon.
Hi everyone, wondering if anyone here using Telstra Nighthawk M60 Pro with firmware NTGX65_12.01.41.00_00 is missing the "Reboot/Restart" functionality ? Had and OTA update last year from NTGX...
jaceng
Sep 09, 2024Tutor
Did you find a solution? I have firmware version NTGX65_12.01.48.00 for my Netgear MBR6500 Nighthawk Hotspot, and the reboot has also been removed by Netgear when accessing via browser. There is no other way to reboot it without physically touching it.
- sonny_ibbySep 09, 2024AspirantNegative. I've been having to resort to physically reboot the device. Telstra technical support could Not assist and directed me to this community for assistance.
Lesson learn Not to buy from ISP or Netgear for any networking device moving forward. Good luck.- jacengSep 09, 2024Tutor
My Netgear Nighthawk MBR6500 Hotspot (used for home internet) has had its restart option removed just recently (see image). This was noticed this past month.
Firmware version NTGX65_12.01.48.00.
I need this restart option to remotely restart this device when we are aware from the home ( I connect to a windows device on same home network remotely (chrome remote desktop), then use web browser access to the netgear nighthawk hotspot and click restart. )
Why is Netgear removing our restart options? Is this so they can sell/push their new Insight Pro for Mobile Hotspot subscriptions, which provides the ability to remotely manage your Netgear devices (for $$ of course). That is pretty shady.
- FURRYe38Sep 09, 2024Guru - Experienced User
aware from home?
Has anyone tried the reboot feature on the MR Mobile app?
Mine has this:
- sjbenderNov 01, 2024Guide
I have version 12.01.48.00 and Reboot is still there...
- eliwebb13Nov 04, 2024Aspirant
Take the battery out and power it up via usb c cable and try it then. Yes, when the battery is in then the reboot button is there. When the battery is out and powered strictly by the wall plug in, it is not there.
- sjbenderNov 04, 2024Guide
Ahh interesting. My unit is remote and i rarely have access to it. I just tried the insight program and a little frustrated with that currently. The device was enrolled successfully and it was sending constant notifications about being on and offline, so I deleted from the insight profile since I was just trying it out. Well now its no longer connected to the outside world and non accessible. I'll have to drive 600 miles to do a factory reset it appears... no mention of that happening. ugh