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Forum Discussion

sonny_ibby's avatar
sonny_ibby
Aspirant
Jun 11, 2024

MR6500-1TLAUS Missing Reboot /Restart icon.

Hi everyone, wondering if anyone here using Telstra Nighthawk  M60 Pro with firmware  NTGX65_12.01.41.00_00 is missing the "Reboot/Restart" functionality ?    Had and OTA update last year from NTGX...
Firmware
Mobile Routers
jaceng's avatar
jaceng
Tutor
Sep 09, 2024

Did you find a solution? I have firmware version NTGX65_12.01.48.00 for my Netgear MBR6500 Nighthawk Hotspot, and the reboot has also been removed by Netgear when accessing via browser. There is no other way to reboot it without physically touching it. 

sjbender's avatar
sjbender
Guide
Nov 01, 2024

I have version 12.01.48.00 and Reboot is still there...

  • eliwebb13's avatar
    eliwebb13
    Aspirant
    Nov 04, 2024

    sjbender 

     

    Take the battery out and power it up via usb c cable and try it then. Yes, when the battery is in then the reboot button is there. When the battery is out and powered strictly by the wall plug in, it is not there. 

    • sjbender's avatar
      sjbender
      Guide
      Nov 04, 2024

      Ahh interesting. My unit is remote and i rarely have access to it. I just tried the insight program and a little frustrated with that currently. The device was enrolled successfully and it was sending constant notifications about being on and offline, so I deleted from the insight profile since I was just trying it out. Well now its no longer connected to the outside world and non accessible. I'll have to drive 600 miles to do a factory reset it appears... no mention of that happening. ugh

      • Johnnytaus's avatar
        Johnnytaus
        Aspirant
        Dec 23, 2024

        sjbender  Hi sjbender, I’m in the same bit as you.

         

        nighthawk m6 being used remotely to monitor cameras and bilge on a boat in QLD while I’m 4000km away in WA. Unit has gone offline and now I search the internet and find this is common.

         

        Do you have any tips to help me stabilise this unit or at least somehow remotely reboot? Was thinking a timer switch to force remove power daily? 
        also mine is running with battery in, I have a friend going to reboot the unit for me today, and thinking I might ask him to remove battery and run just through ac

        Also signed up to insight to see if there is any remote access in there 

         

        appreciate any advice offered, sorry for hijacking thread, there was no other way to contact