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xoubie's avatar
xoubie
Follower
Sep 24, 2022

MR6500 Issues

We’ve been using the MR6500 as a home internet router for about a month now. Been having overheat problems almost from the start. Running no battery, plugged in, back cover off. Out in the open with good air flow. Firmware updated. Factory reset performed. Strong signal strength. When a laptop is turned on it shuts the router down. Was really hoping this was going to be a viable option for internet as it is way cheaper than cable internet in our area. Frustrated and wondering if anyone has any insight or experience with this. Thank you!

6 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Sep 24, 2022
    xoubie wrote:

    We’ve been using the MR6500 as a home internet router for about a month now.

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Mobile Routers, Hotspots & Modems

    Those things are very different from the standard Netgear routers covered in this section.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

     

     

     

    • Jimv8656's avatar
      Jimv8656
      Aspirant
      Jan 13, 2023

      We have even tried blowing a fan on it, with the battery out, and it still overheats as soon as you link a laptop to it.   ATT told us to call tech support.  Tech support says that this is the first time that they have heard about this problem.   Yet when you enter “mr6500 overheats” into Google, 6 complaints come up.

       

  • W1lliam's avatar
    W1lliam
    Virtuoso
    Sep 26, 2022

    suggest to get a better charger, with QC3.0, instead of using original one.

  • Jimv8656's avatar
    Jimv8656
    Aspirant
    Jan 13, 2023

    Having exact same problem.   Had unit replace by ATT yesterday and same issue with new one.   Runs for a little while and then freezes up. Took battery out and it worked a little bit better but not for long.