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Forum Discussion
MR6500 Keeps crashing with Firstnet
Hello all, We switched our service to Firstnet a couple of months ago, and with that, we also upgraded to the NG MR6500 Hotspot. Ever since we have had nothing but problems. The 6500 crashes on a d...
We received the similar reports and are investigating the issue. Will follow up with you if we need your help to get more information.
Thanks for the report.
I too am experiencing the exact same issue. No internet/screen flickers. Pull plug, wait, plug in, access for now. Averaging 1 reboot per day.
After some more testing:
With the battery, I still lose connection, but the screen does not flash and shows no indication of lost connection. I have to unplug and take the battery out to reset.
It was up for less than an hour, so I would like to change my statement of 1 time per day to multiple times per day!
FirstNet
Band: LTE B14 (it has been B12)
Firmware: NTGX65_10.01.47.00
Hardware: 1.0
- Are you all able to give an update on this issue?