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Forum Discussion

mikevamp's avatar
mikevamp
Aspirant
Jul 02, 2022

MR6500 randomly disconnects devices

I have a new MR6500 on the AT&T network and have been having WIFI connectivity issues. (my devices connecting to the hotspot)   Devices keep randomly disconnecting from the hotspot. I have to reboo...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jul 05, 2022

Hi mikevamp

 

Welcome to NETGEAR Community!

 

May we please know the device SKU (e.g. MR6500-1A1NAS)? This can be checked on the box of the product or on the barcode label.
What is the firmware version? 

Have you tried factory resetting the device? 
How many devices usually connect to the network?

 

Regards,
Blanca
Community Team

  • mikevamp's avatar
    mikevamp
    Aspirant
    Jul 12, 2022

    May we please know the device SKU: It is a MR6500 and the SKU on the box says 6238D. 
    What is the firmware version? NTGX65_10.01.31.01

    Have you tried factory resetting the device? Yes
    How many devices usually connect to the network? 6

     

    Woke up yet again with everything disconnected except for 1 laptop. 

     

    This thing has been trash since day 1. 

     

     

    • mikevamp's avatar
      mikevamp
      Aspirant
      Jul 12, 2022

      FYI I rebooted the mobile router from the web interface and all of the devices reconnected automatically.