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Mq11's avatar
Mq11
Follower
Jan 01, 2020

My media not reading files

Hi I purchased a MR1100 and have attached a western digital my passport for Mac which has 2 TB of storage although only 500MB is being used

I want to watch films which are stored on the data drive. However the netgear mobile app only sometimes shows some of the store videos under recently added and none of the rest

Any help much appreciated

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Feb 03, 2020

    Hi Mq11, 

     

    Welcome to NETGEAR Community!

     

    What is the file format type and file size that is not included on the list? 

    Have you tried different USB drive? 

     

    Regards,
    Blanca
    Community Team