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RobotPirate's avatar
RobotPirate
Aspirant
Jun 17, 2021

My new Nighthawk M1 hot spot sometimes gets in a loop with "netgear" screen and will not start up

Just got this earlier this week   My new Nighthawk M1 hot spot sometimes gets in a loop with "netgear" screen and will not start up   Also sometimes when it is cold it keeps reboting, what do I d...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jun 21, 2021

Please advise whether your device SKU is MR1100-100NAS. If so, please advise the FW verison and PRI version on the device.

 

What is the carrier you are using with M1?

 

Thanks

  • RobotPirate's avatar
    RobotPirate
    Aspirant
    Jun 21, 2021

    My device is the MR1100-2A1NAS

     

    Firmware Version NTG9X50C_12.06.21.00

     

    We use ATT as a carrier

     

     

    The device is working now but sometime when plugged in using no battery, it gets in a loop, shows NETGEAR on screen, then the ATT LOGO, then repeats 4-5 times and I have to unplug device to restart the cycle

     

     

    Also it restarts sometimes when I click "connect" on my PC, it will instantly reboot

     

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jun 21, 2021

      AT&T just released a new update with FW version 12.06.39.00. Please upgrade to the latest version and see whether the issue goes away.

       

      If you use a device heavily, better to insert battery or use a QC PA when not using battery. 

       

      It is a typical sign that PA can't provide enough power when using no battery and clicking Connect button results in device reboot.

       

      Thanks

      John