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Forum Discussion

akido's avatar
akido
Apprentice
Jan 03, 2017
Solved

Netgear 810 update

Netgear 810 unlocked I often check the device touch screen for a chance to get a new update to resolve the many issues I suffer from,but sadly nothing in the air ,wonder how netgear a networking comp...
Firmware
  • stevesw's avatar
    stevesw
    Mar 14, 2017

    The release is still on track for Mar 20.

     

    Steve

zapadak's avatar
zapadak
Star
Mar 20, 2017

Hello All,

 

today I have made the Update on the AC810S on the Firmware Version NTG9X40C_11.14.08.18 (Date 2017/03/09).

 

Befor the Update run, my AC810S on the Zain Air Cradle has a valid Internet Comnnect (to forward Internet to the LAN Ports - after the Update the Air Cradle has no longer Internet Access....and when you plug on the AC810 it is still in not connected Mode and not turns to the former shown "Device Connected on Cradle"-Mode.

 

What to do to fix this issue ????

 

Thanks for Support

zapadak

zapadak's avatar
zapadak
Star
Mar 20, 2017

Sorry the Model was lost in the former Post:

AC810S (Free Model) + Air Cradle DC112 A Zain Version (FW:V1.0.0.4_1.0.60 - is it planned to Update this Firmware in next Future ?)

  • stevesw's avatar
    stevesw
    NETGEAR Expert
    Mar 21, 2017

    Hi,

     

    Netgear has confirmed and identified the root cause of the issue affecting interoperability with the DC112A cradle and which is likely causing the reported problems with other 3rd party routers.

     

    The root cause of the issue is related to a change made to the AC810's USB driver descriptors to resolve some compatibility issues in newer versions of Windows.

     

     

    Given the cradle and router interoperability issues this change has caused, we have decided to remove the change in the short term and repost a new AC810 firmware package.

    The current update package has been removed from the update server and a new package will be posted as quickly as possible.

     

     

    Longer term, we will look at how best to re-introduce the USB driver change while minimizing impact to the cradle and other routers. 

     

    Thanks for your patience as we work to resolve this matter.

     

    Steve

    • zapadak's avatar
      zapadak
      Star
      Mar 21, 2017

      Hi Steve,

       

      thanks for your fast reply and the positive Answer - hope the updated Firmware reaches quick the download server ;-D

       

      Greets

      zapadak

       

       

    • zapadak's avatar
      zapadak
      Star
      Mar 22, 2017

      Hi Steve,

       

      Ac810 Receiver today an new Firmware Update NTG9X40c_11.14.08.19 Date 2017/03/20 and it has no Effect in The Situation... The Air Cradle DC112 ist still Not connected to Internet in The Ethernet Ports...

       

      any further solution?

       

      thanks

      zapadak

      • TeeJay74's avatar
        TeeJay74
        Virtuoso
        Mar 22, 2017

        I can confirm AC810-100EUS (NTG9X40C_11.14.08.19) with DC112A-100EUS (V1.0.0.18_1.0.60) work very well together.