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Forum Discussion
akido
Jan 03, 2017Apprentice
Netgear 810 update
Netgear 810 unlocked
I often check the device touch screen for a chance to get a new update to resolve the many issues I suffer from,but sadly nothing in the air ,wonder how netgear a networking company commit so silly mistake
I hope an urgent update looks the light the quickest way
I often check the device touch screen for a chance to get a new update to resolve the many issues I suffer from,but sadly nothing in the air ,wonder how netgear a networking company commit so silly mistake
I hope an urgent update looks the light the quickest way
The release is still on track for Mar 20.
Steve
187 Replies
- kirayamtoApprenticeMay be netgear not attach importance to customer experience
- akidoApprenticeFor sure
- TeeJay74VirtuosoOn the other hand, it would not surprise me if a rootcause for these update delivery delays would be on Qualcomm side instead of Netgear.
- kirayamtoApprenticeThis product launch has been a long time, these problems should be found and dealt with netgear, but I have repeatedly contacted netgear they said my product is not a retail version .this is netgear problem
- TeeJay74VirtuosoThis is Netgear product and they bear the responsibility for their products.
- akidoApprenticeI really advise anyone who is about to purchase this device to get away and look another brand like huawei , Alcatel or tplink given the poor quality of support with netgear
- Retired_Member
Sorry, i can't recommend Alcatel OneTouch 4G devcies. Extremely poor support, Netgear really better, they at least answer the questions. Alcatel have the same problems, even more - MDM9230-based devices main problem - reboots without reason several times a day (OneTouch Link 4G+ Y900NB). Technical support can do nothing for 2 years!
I think its Qualcomm-related problems, low-quality modem firmware, same situation with first revisions of MDM9225 (20 MHz Aggregation not working). And i hope, Netgear will draw conclusions after this situation - we need better technical support and regulary updates.
- akidoApprenticeIt's disgraceful that a customer begs netgear for an update ,things apple did almost every week
netgear if u sell devices without support note that in ur website to let people take the right decision when planning to buy a device- TeeJay74Virtuoso
I am raising stakes with this one. I wrote a description of the situation to high ranking Netgear mobile products representative. I am trying to speed up the process.
- TeeJay74VirtuosoLatest news,
Testing period is still going on. If there are no issues, they are planning to release new firmware during February. - kirayamtoApprenticeI hope netgear will be quickly finish firmware update because we are waiting long time
- akidoApprenticeIts quite frustrating !!!!