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Forum Discussion

mufngruf's avatar
mufngruf
Aspirant
Sep 13, 2019
Solved

netgear data report and time remaining inaccurate

The main screen on my dongle shows how much data I have used and the number of days remaining. The nighthawk app doesn't recognise this model of dongle. I have just (today) receieved my monthly 50G...
  • mufngruf's avatar
    mufngruf
    Sep 20, 2019

    Thanks Bianca... the problem is now solved. I had a faulty dongle. The new one works just fine.

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Sep 19, 2019

Hi mufngruf

 

Welcome to NETGEAR Community! 

 

May we please know the model number of your NETGEAR device? 

What is the firmware version? 

Who is your network provider? 

 

Regards, 
Blanca 
Community Team
 

mufngruf's avatar
mufngruf
Aspirant
Sep 20, 2019

Thanks Bianca... the problem is now solved. I had a faulty dongle. The new one works just fine.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 23, 2019

    Hi mufngruf

     

    Thank you for the update. Glad to know that it is now working. 

     

    Regards, 
    Blanca 
    Community Team