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Forum Discussion

UKhelp's avatar
UKhelp
Aspirant
Feb 20, 2020

Netgear LB2120

Help  Our router keeps switching off after a few minutes. green connection button switches to orange and connection is lost if turn off then on again sometimes it works  sometimes not sometimes ...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Feb 20, 2020

Please provide the SKU name and FW version on the device.

 

How long have you got the device?

 

Thanks

  • UKhelp's avatar
    UKhelp
    Aspirant
    Feb 20, 2020
    It is LB 2020 100 UKS
    It is brand new
    Always had this problem
    ☹️
    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Feb 20, 2020

      It might be a HW issue. Please contact tech support to replace with a new one.

       

      Thanks

      • UKhelp's avatar
        UKhelp
        Aspirant
        Feb 20, 2020
        Thanks John
        What’s an HW issue?