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YoungJo's avatar
YoungJo
Aspirant
Feb 20, 2025

Netgear M7 pro unable to connect 5G in S.KOREA

Model: M7 pro (#MR7400) Firmware Version: NTGX75_10.03.22.01 Software Version: MR7400-1A1NAS_02.11 Hardware Version: 1.0 PRI Version: 02.11 My device is an AT&T model but is carrier unlocked. ...
W1lliam's avatar
W1lliam
Virtuoso
Feb 24, 2025

rcpax I did the first OTA upgrade here, it was buggy on very first FW and then fixes some bugs in current FW, so I assume ATT is unblocking OTA for non-ATT network/sim for this particular model.

YoungJo's avatar
YoungJo
Aspirant
Feb 24, 2025

W1lliam 

I agree.

As soon as I received the device in Korea, a firmware update was performed.

When I quickly compared the Model.json file you provided, W1lliam, with mine, I noticed that I only have 0: All and 1: LTE All under BandRegion, while you have 2: Full Bands.

Did you modify this yourself? Or did it appear after an update?

I'll take a closer look and ask you about the differences.

  • W1lliam's avatar
    W1lliam
    Virtuoso
    Feb 24, 2025

    YoungJo I have added one band option manually all the supported bands

    Full Bands was added to Band Region Options

     

     

    And set active band region to this new added option

     

    But these does not help to resolve your problem I guess.

  • YoungJo's avatar
    YoungJo
    Aspirant
    Feb 24, 2025

    W1lliam 

    Thanks for your quick reply.

    But I can’t see the image.

    Did you add the Band options via AT commands through Telnet? And did you select them using the Netgear Mobile App?
    If that's the case, I did the same thing, but as you said, it didn't work. 😭

     

  • W1lliam's avatar
    W1lliam
    Virtuoso
    Feb 24, 2025

    YoungJo Yes, adding band region option with AT commands, also specifying which band region as default. It does not allow you to pick up available band region options from Web interface, not sure about App. It is working here with default settings, so your problem should not has dependency with this band region options.

  • YoungJo's avatar
    YoungJo
    Aspirant
    Feb 24, 2025

    W1lliam 

    Could you let me know how you set index 2 as the default after adding the Band Region option?

    In my case, I can't select it through the Web UI, but when using the Netgear Mobile App, I can see and select the added Band Region.

    However, since index 0: All already includes all available bands, including NR78 NSA, it does seem like the issue is unrelated to the Band Region option, as you mentioned.