Forum Discussion

Aspirant

Jun 25, 2021

NetGear MR1100 stopped working after Firmware update

My Netgear MR1100-2A1NAS was upgraded to latest firmware via AT&T recently. It's my backup wifi broadband device so I didn't know it stopped working until today when I tried to connect to it. I was n...

JohnPeng

NETGEAR Expert

Jun 25, 2021

Hi Wen,

Could you please follow the steps below and provdie the model.json file?

1. Connect your device to your computer using USB cable

2. Log in to WebUI using 192.168.1.1

3. Navigate to URL http://192.168.1.1/model.json via the same browser window
4. Capture the results (by selecting all + copy) and send it back

Please send a private message to me with the log.

Could you please explain why you have to use ethernet port to connect to yoru computer?

Thanks

John

wenming

Aspirant

Jun 30, 2021

Hi,

I sent message with the information you asked.

The reason I have to use ethernet is I'm not able to connect to the router using wireless and USB cable can only charge/power the router but not establish a network connection to it.

Ethernet is the only option I have that I can connect to the UI of the router now.

Is there any way I can reinstall the latest firmware update?

Thanks,

Wenming