NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Johnlee8's avatar
Johnlee8
Aspirant
Jan 28, 2024

Netgear mr1100 telstra broadband disconnected.

Hello, I have two devices with broadband disconnected status. Can you help me? Thankyou

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Johnlee8

     

    May we please know the device SKU (e.g. MR1100-100NAS)? This can be checked on the box of the product or on the barcode label

    Kindly contact Telstra to get the correct APN information and add it using WebUI. You may also refer to this link Mobile Hotspot APN Lookup

     

    Regards,
    Blanca
    Community Team

    • Johnlee8's avatar
      Johnlee8
      Aspirant
      mr1100 -1tlaus I'm having trouble getting apn. I added the apn and tried setting it to default but still can't receive it .thanks
    • Johnlee8's avatar
      Johnlee8
      Aspirant
      All 3 of my machines that have errors are the mr1100- 1tlaus version