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jimshaw's avatar
jimshaw
Aspirant
Mar 19, 2021

Netgear Nighthawk 5G Pro Connection Issue?

Hello Everyone,

I had purchased a Netgear Nighthawk 5G Pro MR5100 (Mobile Hotspot). I signed up with a business plan that gives me unlimited data, and includes 5G access.

 

I received the hotspot yesterday, however I am running into a problem. The device will not connect to 5G, or even LTE. It seems to be stuck on HSPA+. On my phone I get low band 5G and/or LTE out here, so I do have coverage here. Looking for help on this. Any help is appreciated.

 

Thanks!

2 Replies

  • ArodiD's avatar
    ArodiD
    NETGEAR Expert
    Mar 29, 2021

    Hi jimshaw ,

     

    What is the exact SKU number as per the label on your MR5100?  Also, which ISP are you using?

     

    Regards,

     

    ArodiD

    • emmyfreed24's avatar
      emmyfreed24
      Aspirant
      Sep 20, 2021

      I've had this router for 2 years. When selecting to join a wifi network, I have never seen the option for 5GHz. Now that it might be useful for some of my devices to be on 2.4GHz and others 5GHz, I am seeing in the advanced tab wireclub that there's a red X next to 5GHz as if I have not set it up. But in the Basic > Wireless page, I have enabled it, given it a name and pw. I have also rebooted my router. Still nothing. Can anyone help?

       

      [EDIT: Firmware V1.3.1.64_10.1.36]