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Forum Discussion

Barca95's avatar
Barca95
Initiate
Feb 17, 2021

Netgear Nighthawk M5 MR5200 WAN issue

Hi, I have a Netgear Nighthawk M5 MR5200 (ip address 192.168.1.1) that is working with the IP passthrough and it is connected to the WAN port of an Asus AX11000 (ip address 192.168.2.1). I can acces...
halo79's avatar
halo79
Aspirant
Nov 02, 2021

No solution that that I know of.

 

I've had to keep my old Huawei going (paying double to Telstra) because I cannot rely on the NetGear.

 

Very disappointing.

 

rayfol39's avatar
rayfol39
Aspirant
Nov 02, 2021

I'm trying to work this out with the Ubiquiti tech's at the moment. If I find out anything interesting or helpful I'll post back here.

 

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 02, 2021

    Thanks for everyone's feedback. Our team is looking into the issue and will make improvements on the connection stabiliy between WAN port and router client.

     

    Regards

     

    • W1lliam's avatar
      W1lliam
      Virtuoso
      Nov 02, 2021
      My MR5200-100EUS upgraded to NTGX55_12.04.12.00 and starting disconnected WWAN even WLAN still alive, clients associated with M5 has no way out to Internet unless rebooting M5, this issue is gone after restore to factory default for the M5 after upgraded.
      • RonGonz's avatar
        RonGonz
        Star
        Dec 19, 2021

        I'm going to try this, thanks for the suggestion.

         

        Perhaps a factory reset is necessary after the firmware update to achieve stability, will let  you know the results.

         

         

    • rylos's avatar
      rylos
      Star
      Nov 23, 2021

      When is the solution coming? I've the same issue using mr5200 with a Belkin 3200 router; after 2-3 dayes wan is not visible from outside. Rebooting the mr5200 fix the issue.

    • salwoo's avatar
      salwoo
      Guide
      Nov 30, 2021

      If you are working on the update, please also fix the problem with the system clock. I find that it is not accurate all the time. I do the factory reset 2 Months before and I find that the system clock now is 2 hours slower than the actual time. hopefully no your internal program calling the system clock. And at least providing a function to sync with the internet clock.

       

      Fred

      JohnPeng wrote:

      Thanks for everyone's feedback. Our team is looking into the issue and will make improvements on the connection stabiliy between WAN port and router client.

       

      Regards

       

       

  • Eddie_Johansen's avatar
    Eddie_Johansen
    Initiate
    May 29, 2023

    I have solved the Ubiquiti problem if someone is interested.

    At the moment I run the Netgear M5 MR5200 without any problems togehter with my Ubiquiti Switch and 4 Ubiquiti UniFi AP-PRO

     

    I was talking with the support for several weeks but I foundt he solution myself after testing some things in the router setup. So heres the solution:

     

    1. SETTINGS --> Mobile Router Setup (IP PASSTHROUGH = OFF) (ETHERNET STANDBY = Disable)

    2. SETTINGS --> Always-on WiFi = Disable (No Enable)

    3. SETTINGS --> Data Offloading = Disable (No Enable)

     

    This worked out fine for me.

    I think the problem was Data Offloading because when it´s enabled it´s trying to get data via the ethernet istead of sending data from the router from the Celluar network.

     

    This is because the Data Offloading is trying to get internet from an extern source so it can save Data from the SIM CARD.

     

    I hope this works out for you too!

     

    Cheers!