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Forum Discussion
Netgear Nighthawk M5 MR5200 WAN issue
Hi, I have a Netgear Nighthawk M5 MR5200 (ip address 192.168.1.1) that is working with the IP passthrough and it is connected to the WAN port of an Asus AX11000 (ip address 192.168.2.1). I can acces...
I'm trying to work this out with the Ubiquiti tech's at the moment. If I find out anything interesting or helpful I'll post back here.
Thanks for everyone's feedback. Our team is looking into the issue and will make improvements on the connection stabiliy between WAN port and router client.
Regards
- My MR5200-100EUS upgraded to NTGX55_12.04.12.00 and starting disconnected WWAN even WLAN still alive, clients associated with M5 has no way out to Internet unless rebooting M5, this issue is gone after restore to factory default for the M5 after upgraded.
I'm going to try this, thanks for the suggestion.
Perhaps a factory reset is necessary after the firmware update to achieve stability, will let you know the results.
When is the solution coming? I've the same issue using mr5200 with a Belkin 3200 router; after 2-3 dayes wan is not visible from outside. Rebooting the mr5200 fix the issue.
If you are working on the update, please also fix the problem with the system clock. I find that it is not accurate all the time. I do the factory reset 2 Months before and I find that the system clock now is 2 hours slower than the actual time. hopefully no your internal program calling the system clock. And at least providing a function to sync with the internet clock.
Fred
JohnPeng wrote:Thanks for everyone's feedback. Our team is looking into the issue and will make improvements on the connection stabiliy between WAN port and router client.
Regards
Hi Team,
we're running into the same issue with the IP passthough failing every few days.
ISP is Telstra - Australia.
I've tested with several Meraki models and Fortigate models. and can supply some debugs if it helps.
Has the root cause been identified as yet?
any idea when an updated firmware will be available?
thanks
- Thanks
I am having the same problem, ethernet port unavailable after the night.
Firmware is up-to-date as of today.
This means the device is completely useless for me, unless this will be addressed immediately.
May need to send the device back to Amazon and purchase a better quality alternative.Actually, in my case it stop working as a wan modem (connected to my router) with IP-Passtrough after 1-3days. When netgear will fix this??? it's unusable!!!
Hi All,
For M5 Ethernet port connection stability issue, I have raised the case to the internal team and hope we can have a solution soon. The root cause of the issue may be related to WWAN side data connection reset by the carrier after certain period of time without data transferring, but the device fails to refresh the IP to the Ethernet client after the connection is resumed.
Thanks for your patience.