Netgear Nighthawk M5 MR5200 WAN issue

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Thierry33510 wrote:

Hello,

 

Same problem after 2 days i lost the ethernet port connection on My M5200 with my Orbi system.

All firmware is up to date with an orange france SIM card. 

Do you have any quick solution to resolve the problem and can I connected remotely to M5 to resolve the problem as I'm travelling actually.

 

Thank you in advance for your answer. 

 

Thierry

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The WAN port stability issue hasn't been fully resolved yet. Targeting to address it in the next release.

There is no way to remotely connect back to reset the device for now. But here are 2 suggestions to work around the issue temperarily.

1. When the WAN port is down, most likely the WiFi and WWAN connection are still working normally. You can set up a smart power plug connecting to M5's WiFi and power the device as well. If the WAN port is down, you can remote reset the power to the device by reset the smart power plug. 

This workaround may be more ideal for remote setup since even more advanced home router may sometimes need to reset in order to resolve some connectivity issues.

2. For M5 device, with the latest FW upgrade, it support Netgear Insight Pro service, which allows the user to remotey connect to the M5 as long as M5 has WWAN data connection. It is subscription based service. For one device, the monthly subscription is around 2 dollars depending on the region. You can refer to the link below for details.

https://www.netgear.com/business/services/insight/subscription/

Please make sure you subscribe to Insight Pro service and turn on monthly subscription.

Thanks