Forum Discussion

Aspirant

Jan 02, 2023

Netgear Nighthawk m6 pro mr6500 issues

We recently upgraded to this modem/router to access AT&T 5g network. We are experiencing the following problems. WIFI constantly/randomly drops out and we need to reboot the router to get the wifi ...

crackers8199

Aspirant

Apr 22, 2023

JohnPeng i'm having reboot issues when dual band wifi is turned on. when i had both 2.4 and 5 turned on, it was rebooting itself or turning off randomly every 15 minutes or so...when i turn 2.4 off and go back to 5ghz only, it seems more stable.

i'm still within my return period, and this is making it a very tough call as to whether or not to keep this if i can't trust it to use both bands at the same time. it seems from previous posts that stuff like this takes forever to get fixed, which makes me think maybe i should return this and wait until it's ready for prime time to re-buy it.

JohnPeng

NETGEAR Expert

Apr 23, 2023

crackers8199 wrote:

JohnPeng i'm having reboot issues when dual band wifi is turned on. when i had both 2.4 and 5 turned on, it was rebooting itself or turning off randomly every 15 minutes or so...when i turn 2.4 off and go back to 5ghz only, it seems more stable.

i'm still within my return period, and this is making it a very tough call as to whether or not to keep this if i can't trust it to use both bands at the same time. it seems from previous posts that stuff like this takes forever to get fixed, which makes me think maybe i should return this and wait until it's ready for prime time to re-buy it.

Please capture a model.json file and send PM to me. Please advise which carrier you are using.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks

John

crackers8199
Aspirant
Apr 23, 2023
done. PM sent.

just as a further data point, the router hasn't rebooted or shut down since i turned off dual band wifi last night. on 5ghz only, it has been stable since then (about 18 hours or so).