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xabrgrhaktaezfy's avatar
Sep 10, 2021

netgear nigthhawk m2, mr2100-100eus, touchscreen slowness, and reboots

netgear nigthhawk m2, mr2100-100eus, touchscreen slowness, and reboots

 

touchscreen will become slow in long usage, like 3 days. and for week or more, it becomes totally locked, meaning nothing works through touchscreen. certain point reboot is practically required, therefore i think this is\ unnacceptable for this product (in this price range).

 

also random reboots happens some cases. not often, maybe once a month. it just reboots without knowing why. reboots might be related to battery somehow.

 

for me these are serious malfunctions, i feel like this mr2100 is like second class product with somewhat high price. previous netgear products have been better in quality, but not this one. are these bugs known and when there going to be fixed?

 

info:

product: netgear nigthhawk m2, mr2100-100eu

gui: MR2100-100EUS_04.02.171.00
firmware: NTGX24_10.17.08.00
modem: SDX24_10.25.00.06
pri ver: 05.04

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi xabrgrhaktaezfy

     

    Welcome to NETGEAR Community!

     

    How many devices are connected to the network?

    What type of load you're putting the M2100 through?

    Do you still have Internet access if the touchscreen is slow and/or not working? 

     

    Regards,
    Blanca
    Community Team
     

    • xabrgrhaktaezfy's avatar
      xabrgrhaktaezfy
      Aspirant

      Blanca_O wrote:

      Hi xabrgrhaktaezfy

       

      Welcome to NETGEAR Community!

       

      How many devices are connected to the network?

      What type of load you're putting the M2100 through?

      Do you still have Internet access if the touchscreen is slow and/or not working? 

       

      Regards,
      Blanca
      Community Team
       


      mostly 4 devices, but 2 of them being heavily active. ethernet is also in use. load is something like 400 gigabytes per month. most being streaming video in, i would guess is something like 15 GB per month. i also use dmz.

       

      when touchscreen slowness or jamness happens, internet still works. however netgear web user interface seems to be slow as well (e.g. 192.168.1.1).

       

      i forgot to say, random reboots might be related to battery, but there is no easy way to find out how.

      • xabrgrhaktaezfy's avatar
        xabrgrhaktaezfy
        Aspirant

        xabrgrhaktaezfy wrote:


        mostly 4 devices, but 2 of them being heavily active. ethernet is also in use. load is something like 400 gigabytes per month. most being streaming video in, i would guess is something like 15 GB per month. i also use dmz.

         


        i meant approximately 15 GB per day.