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ayabrea's avatar
ayabrea
Aspirant
May 17, 2017

Netgear Smart Cradle (DC112A Zain) not detecting hotspot

I recenty bought a Smart Cradle and I also have Zain Hotspot (AC790S) and I dock my hotspot to my cradle and the cradle is not even detecting my hotspot ALTHOUGH when my i dock my spot to my cradle it just charge the hotspot, other than that it doesn't do anything. My question is, is there a specific set up online that I need to do to be able to use my Smart Cradle? I tried everything I could but still no results. I appreciate your help! 

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello ayabrea

     

    Have yo made sure both the aircard and dock are on the latest firmware? have you factory reset the dock?

     

    DarrenM

  • Smart Cradle's firmware version is: V1.0.0.4_1.0.60
    while the hotspot's firware version is: NTG9X35C_11.11.00.00