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Forum Discussion
Netgear support. Does it exist? How to escalate to get meaningful help :-(
Sorry, to make my first post a tearful rant, but since I bought 600$ worth of (seemingly) junk apparently I have to. Trying to get some support from netgear staff after series of unexplained disc...
Case #48438886. <<<this is particularly worrisome with random disconnects.
I believe between open/closed cases in the queue I've provided enough information. Screenshots, printouts of router configuration etc. All the information requested is attached to the support cases. Case #48438886 somehow got closed today with no approval from me or resolution.
Blanca, Kevin. If you could kindly assist please do so.
thank you
Hi joyous_alameda,
System shows that you have multiple case created. The case number you have provided were closed so that the Support Expert who is assisting can just focus and use one support case. You still have one support case open.
We have notified the Support team to follow up on your case and they will get back to you as soon as possible.
Regards,
Blanca
Community Team