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Forum Discussion
Netgear support. Does it exist? How to escalate to get meaningful help :-(
Sorry, to make my first post a tearful rant, but since I bought 600$ worth of (seemingly) junk apparently I have to. Trying to get some support from netgear staff after series of unexplained disc...
That sounds incredibly frustrating—sorry you're dealing with this. Unfortunately, Netgear support has a reputation for being slow and repetitive. A few things you can try to escalate your case:
- Call Instead of Emailing – Sometimes speaking directly to a supervisor on the phone gets better results than back-and-forth emails.
- Use Social Media – Tweeting or posting on Netgear’s official Twitter/Facebook with a detailed complaint sometimes gets faster responses.
- Credit Card Chargeback – If the device is genuinely faulty and Netgear isn’t helping, some credit card companies allow chargebacks for defective purchases.