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Forum Discussion

eburden97's avatar
eburden97
Follower
Jan 17, 2024

Netgear Zain M5 does not provide internet

I recently bought a Zain M5 and have a sim with data on it. The puck connects to data but when I connect any if my devices to it I don't get any internet. I've tried resetting it and looking for updat...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jan 17, 2024
eburden97 wrote:
I recently bought a Zain M5 and have a sim with data on it.

What's that?

 

I find no Zain M5 in Netgear's system.

 

M5 isn't a model number either. It is a label put on a number of mobile routers. MR5200?

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 23, 2024

Hi eburden97,

 

If you are connected to the mobile router but cannot connect to the Internet, I suggest to do the following: 


• Check the display status on the mobile router’s LCD screen.
• Make sure that network coverage is available in your area.
• Make sure that your micro SIM card is active and enabled with data services.
• Confirm that your account is activated and that no other Internet connections are
active.
• Switch your mobile router off and on and restart your computer or WiFi device.

 

Regards,
Blanca
Community Team