NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AyeAyeAye's avatar
AyeAyeAye
Apprentice
Feb 15, 2021

Network unlock request / no Netgear response to telco

Hey all, So having a nightmare getting my M2 unlocked, bought it on a 30 day mobile broadband sim. The mobile telco EE (British Telecom U.K.) submission to Netgear for such was placed in Dec, 10...
ArodiD's avatar
ArodiD
NETGEAR Expert
Feb 17, 2021

Hi AyeAyeAye ,

 

Can you PM me your IMEI and S/N?

 

Regards,

 

Arodi

  • AyeAyeAye's avatar
    AyeAyeAye
    Apprentice
    Feb 17, 2021
    ArodiD wrote:

    Hi AyeAyeAye ,

     

    Can you PM me your IMEI and S/N?

     

    Regards,

     

    Arodi

    Hi @ArodiD 

     

     

    Sure thing. 

     

    Thanks :) 

  • filpio's avatar
    filpio
    Aspirant
    Mar 16, 2021

    Hi Arodi


    I'm at the same situations. Can you help me too? 


    Regards

    Filip

    • filpio's avatar
      filpio
      Aspirant
      Mar 17, 2021

      Can anyone at Netgear help with this situation?

      • AyeAyeAye's avatar
        AyeAyeAye
        Apprentice
        Mar 17, 2021
        Filpio,

        Netgear did infact help me, I forgot to post such. Stellar help at that :)

        British Telecom/EE still haven’t even contacted me to date. Not far off 3 months & chasing them up monthly, amateur doesn’t even cover it.


        Will consider 5G Netgear now when I need a 5G replacement device
        ;)