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Forum Discussion

AyeAyeAye's avatar
AyeAyeAye
Apprentice
Feb 15, 2021

Network unlock request / no Netgear response to telco

Hey all, So having a nightmare getting my M2 unlocked, bought it on a 30 day mobile broadband sim. The mobile telco EE (British Telecom U.K.) submission to Netgear for such was placed in Dec, 10...
ArodiD's avatar
ArodiD
NETGEAR Expert
Feb 17, 2021

Hi AyeAyeAye ,

 

Can you PM me your IMEI and S/N?

 

Regards,

 

Arodi

filpio's avatar
filpio
Aspirant
Mar 16, 2021

Hi Arodi


I'm at the same situations. Can you help me too? 


Regards

Filip

  • filpio's avatar
    filpio
    Aspirant
    Mar 17, 2021

    Can anyone at Netgear help with this situation?

    • AyeAyeAye's avatar
      AyeAyeAye
      Apprentice
      Mar 17, 2021
      Filpio,

      Netgear did infact help me, I forgot to post such. Stellar help at that :)

      British Telecom/EE still haven’t even contacted me to date. Not far off 3 months & chasing them up monthly, amateur doesn’t even cover it.


      Will consider 5G Netgear now when I need a 5G replacement device
      ;)
      • filpio's avatar
        filpio
        Aspirant
        Mar 17, 2021

        Thank you for the information, I will contact Stellar. ee is a very unserious company.