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Forum Discussion
Solved
New firmware causes no connection with mobile network
Hi, Since the firmware update to this device last month I haven't been able to get the device to connect to the EE network, despite a reset and reentering the APN settings. How can I go back ...
Just spent a couple of hours trying to resolve it. An EE sim not working, but a 3 and O2 sim worked fine.
(Seen a response on O2 forums about it not working with O2, but working with EE)
Solution was to add a secondary APN (default is 'btinernet.bt.com', secondary is 'everywhere'), set the connection to 4G only, change to a different APN (default --> secondary) and it started working. Then we changed it from 4G to 4G+5G and then back to the default APN.
My theory is that it's caused by the recent removal of 3G.
Just spent a couple of hours trying to resolve it. An EE sim not working, but a 3 and O2 sim worked fine.
(Seen a response on O2 forums about it not working with O2, but working with EE)
Solution was to add a secondary APN (default is 'btinernet.bt.com', secondary is 'everywhere'), set the connection to 4G only, change to a different APN (default --> secondary) and it started working. Then we changed it from 4G to 4G+5G and then back to the default APN.
My theory is that it's caused by the recent removal of 3G.
Whatever the cause your steps fixed it, much appreciated.