NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
bradnwa
Apr 13, 2018Aspirant
New Netgear Router with voice. Connect to router but laptop says "No Internet Connection"
Bought Netgear Modem with voice for Xfinity. Plan to call Xfinity to avtivate phone service.. Replaced old modem (no voice) that gave me wi fi to my laptop from router. With new modem laptop says "n...
bradnwa
Apr 14, 2018Aspirant
Thank you for the reply. It was totally my fault. Since the old modem was also a Netgear, I thought all I had to do was make the connections; power, cable in, ethernet out to router and plug in phone. The fix was to open the wi-fi connection on laptop, disconnect and then connect. The laptop took a minute to recognize the new router and then it was connected.
My only excuse is I'm a senior trying to keep up with this techie stuff. Thanks again.
JasonN
Apr 16, 2018NETGEAR Employee Retired
Hi bradnwa,
I'm glad your issue has been fixed. Also there is no age limit to keep learning new things! Now you know how to fix this issue in the future. :]
- Jason N