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Forum Discussion
Nighhawk mr1100 Mobile app connects from iphone, but from iPad mini, it says the router is unsupport
Nighthawk MR1100 mobile router Netgear mobile app My iphone connects to the router just fine. Using the same app on the same network on my iPad produces an error message saying Incorrect Wifi ...
OK. An app issue, not related to the MR1100.
But "incorrect", one of several messages that you reported, suggests that it might be trying to connect to an unexpected router.
Then again, it could be because this:
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
No sign of the MR1100.
The compatibility of apps seems to be closely linked to the app version and the firmware on the device. Both versions need to be compatible. Do your iThings both have the same app version?
For more help on apps, try asking in the appropriate section:
Just a clarification. I’m using the Netgear Mobile app, not Netgear Nighthawk app. Both devices using the latest app version 7.16.2004.195
In the Compatibility section of the app info, it says ‘Works on this iPad’. Both devices connected to primary wifi, not the guest network. Works 100% on iPhone, error message only on the iPad. iPad mini is an older model, but it says it’s compatible, so ...
In the Compatibility section of the app info, it says ‘Works on this iPad’. Both devices connected to primary wifi, not the guest network. Works 100% on iPhone, error message only on the iPad. iPad mini is an older model, but it says it’s compatible, so ...
Same message:
It doesn't claim to support your device.No hint of any support for Mobile Routers, Hotspots & Modems.
The manual disagrees, but it is four years old and Netgear is doing its best to kill off that genie apps, along with the desktop version.
If I try to get into a router with the Genie App, I get a "no longer supported by the Genie app". Version 3.1.78 on Android.
- Ok thanks for the help. I can access the mobile router fine with the Genie app from my iPad mini, just not with the Netgear Mobile app!