NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gina99's avatar
Gina99
Aspirant
Jan 18, 2020
Solved

Night Hawk M1

On the screen of the router it says - "Data usage not available at this time" It used to show our data usage until about 2 months ago and don't know why?  Any suggestions would be appreciated please...
  • Blanca_O's avatar
    Blanca_O
    Jan 23, 2020

    Hi Gina99

     

    Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback. 

     

    Firmware version is 12.06.08.00

     

    Regards,
    Blanca
    Community Team
     

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 23, 2020

Hi Gina99

 

Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback. 

 

Firmware version is 12.06.08.00

 

Regards,
Blanca
Community Team
 

Nightwho's avatar
Nightwho
Aspirant
Jan 24, 2020

Hi Blanca,

I tried to update the new firmware for a friends, who has the Nighthawk M1 Mobile Router.

To my surprise,the update didn’t download. The text box said “ Update Error ,The update couldn’t be updated and the mobile router will automatically re-check for an available update within 48 hrs “

Can you tell me what’s happening with this new firmware  not being able to download.

I did the manual update but this also came up with a error.

 

kind Regards 

nightwho

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 25, 2020

    Please let me know your device SKU name. I will check for you.

     

    Thanks