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Forum Discussion

Gina99's avatar
Gina99
Aspirant
Jan 18, 2020
Solved

Night Hawk M1

On the screen of the router it says - "Data usage not available at this time" It used to show our data usage until about 2 months ago and don't know why?  Any suggestions would be appreciated please...
  • Blanca_O's avatar
    Blanca_O
    Jan 23, 2020

    Hi Gina99

     

    Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback. 

     

    Firmware version is 12.06.08.00

     

    Regards,
    Blanca
    Community Team
     

Gina99's avatar
Gina99
Aspirant
Jan 28, 2020

HI, 

I FOUND THE SKU DETAILS SEE ABOVE. ALSO WE RECENTLY UPDATED FROM 10 GB  TO 50 GB SO COULD THIS BE WHY IT'S NOT SHOWING DATA USAGE???

Gina99's avatar
Gina99
Aspirant
Jan 28, 2020

SKU:MR1100-1TLAUS

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 28, 2020

    We have released the fix for the issue. Please do a manual FW upgrade check and update your device to the latest release.

     

    Thanks

    • Gina99's avatar
      Gina99
      Aspirant
      Jan 28, 2020

      Thanks for your prompt response but it's saying I have insufficient data to upload Firmware so I'll have to wait until next month ( I'm on metered network) , Will let you know how it goes. Fingers crossed!