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galvesribeiro's avatar
galvesribeiro
Tutor
Apr 24, 2023

Night hawk m6 mr6150 error

Hello folks! Just got my brand new Nighthawk M6 5G unlocked hotspot (MR6150) from Netgear store on Amazon (https://www.amazon.com/dp/B0BGV79FHT?ref=ppx_yo2ov_dt_b_product_details&th=1). The initial ...
galvesribeiro's avatar
galvesribeiro
Tutor
Apr 25, 2023

I'm not using the ATT APN. My carrier is Claro from Brazil. It works on both my iPhone and iPad where both where purchased in USA and they both works fine with the same SIM card.

 

I've shared with you a OneDrive link with the JSON file in it. It is too big for the PM.

 

Thanks!

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Apr 25, 2023
galvesribeiro wrote:

I'm not using the ATT APN. My carrier is Claro from Brazil. It works on both my iPhone and iPad where both where purchased in USA and they both works fine with the same SIM card.

 

I've shared with you a OneDrive link with the JSON file in it. It is too big for the PM.

 

Thanks!

Please send the model.json file to my email at jopeng@netgear.com. The one drive link didn't work somehow.

 

Thanks

John

  • galvesribeiro's avatar
    galvesribeiro
    Tutor
    Apr 26, 2023

    Sent! Thank you.

  • galvesribeiro's avatar
    galvesribeiro
    Tutor
    Apr 26, 2023

    Hey John! Were you able to see the file from the email?

     

    I also received a call from a support engineer Today as I have an open ticket for this same case. She walked thru all troubleshooting steps including manually creating a new APN, etc, but no luck. Always having the error 33. She also confirmed the frequency/bands from my carrier and at least two of them are supposed to be supported by the device.

     

    Looking forward to hear from you.

     

    Thank you!

    Gutemberg

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Apr 26, 2023

      Yes. I received the file. Sorry for the delay. I am checking and will get back to you soon.

       

      Thanks

      John

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Apr 26, 2023

        From the model.json file, I couldn't see any obvious issues.

        1. Roaming data is enabled on MR6150

        2. APN settings looks good. (Could you please try playing with authentication type from PAP to CHAP or remove authentication altogether)

        3. The device does see LTE B3, but it couldn't connect to it. 

         

        Things to check further:

        1. The SIM plan doesn't support MR6150. Could you please advise which plan you get?

        2. Try to enable mobile hotspot mode on your Iphone or IPad and see whether you can connect to your IPhone or IPad WiFi

         

        Thanks