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Forum Discussion

galvesribeiro's avatar
galvesribeiro
Tutor
Apr 24, 2023

Night hawk m6 mr6150 error

Hello folks! Just got my brand new Nighthawk M6 5G unlocked hotspot (MR6150) from Netgear store on Amazon (https://www.amazon.com/dp/B0BGV79FHT?ref=ppx_yo2ov_dt_b_product_details&th=1). The initial ...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Apr 26, 2023

From the model.json file, I couldn't see any obvious issues.

1. Roaming data is enabled on MR6150

2. APN settings looks good. (Could you please try playing with authentication type from PAP to CHAP or remove authentication altogether)

3. The device does see LTE B3, but it couldn't connect to it. 

 

Things to check further:

1. The SIM plan doesn't support MR6150. Could you please advise which plan you get?

2. Try to enable mobile hotspot mode on your Iphone or IPad and see whether you can connect to your IPhone or IPad WiFi

 

Thanks

galvesribeiro's avatar
galvesribeiro
Tutor
Apr 26, 2023

> Could you please try playing with authentication type from PAP to CHAP or remove authentication altogether

Already did, and also repeated that with the support engineer on the phone.

 

> 1. The SIM plan doesn't support MR6150. Could you please advise which plan you get?

It is a data plan from Claro in Brazil. It is supposed to work. It works on my Car (Volvo XC60) which shares internet over Wifi to the passengers. It also worked when I tried with another unlocked Router from a Brazilian brand (IntelBras GX300 https://www.intelbras.com/pt-br/roteador-5g-gx-3000) which I tested with a friend of mine.

 

> 2. Try to enable mobile hotspot mode on your Iphone or IPad and see whether you can connect to your IPhone or IPad WiFi
It works just fine on iPad, iPhone (both of which were purchased in USA, just like the Nighthawk) and on my car.

 

Is there a way for us to get some sort of debug logs as to what is happening with the nighthawk trying to connect to the carrier network?

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Apr 26, 2023

    I am checking and will get back to you soon.

     

    Thanks

    John

  • galvesribeiro's avatar
    galvesribeiro
    Tutor
    Apr 29, 2023

    John just to let you know, I got another SIM card from another carrier, Vivo (Telefonica in Brazil). It also works perfectly fine with My Car (as mentioned it has a router built-in), the iPad and iPhone (Personal Hotspot also work) and the Intelbras GS3000 5G router.

     

     

    I'm losing hope on this NetGear device. 

     

    Please advise.

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    May 11, 2023

    Hi Gutemberg,

     

    I compared the band support on MR6550 with MR6150 and I can confirm that MR6550 has more band support than MR6150 for Brazil carriers. But I am still worrying that the issue may be due to SIM subscription issue since MR6150 also can support some of the LTE bands used by the carriers.

     

    https://www.kimovil.com/en/frequency-checker/BR

     

    I am thinking to send you a MR6550 with debugging ports enabled. You can check whether MR6550 can work in Brazil with your SIM cards. If you still have issue, we can try to get some logs from your device for further checking.

     

    If you are OK with this, please email me your address and phone number at jopeng@netgear.com. I will arrange the shipment this week.

     

    Thanks

    John

  • galvesribeiro's avatar
    galvesribeiro
    Tutor
    May 11, 2023

    Hello John, thanks. That works for me. Just sent you an email.

    I've got another TIM SIM card with an unlimited data plan from my work which are used in modem/routers at my work and tested on the 6150 with no luck. However, Intelbras device did worked with all them.

     

    I've opened a support ticket on all 3 carriers I've tested and all of them confirmed that the plans and their SIM cards are "use anywhere", meaning that you can use in routers as well.

     

    As a matter of fact, one of them told me that the government agency which controls telecom here in Brazil (ANATEL) has a ruling from several years mandating that all carriers since the 4G/LTE was made available in Brazil, are obligated to unlock internet sharing being that features like iPhone's Personal Hotspot, modems, Routers, and PCs which has embedded SIM card with routing capability. That made me even more comfortable saying that the SIM cards are not locked here.

     

    Lets see how the M6550 behaves then.

     

    Thank you!