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Solved
Nighthawk 5G M7 (MH7110) Not recognised by NETGEAR app
I am trying to add my Nighthawk 5G M7 (MH7110) to the NETGEAR app. When I scan the barcode it says “This device is not supported by this app” the router is working and I can connect devices to it but...
Hi,
Not sure if you guys have seen the latest iOS release 1.3.1.58 from the Apple App store. Android is 1.3.1.1072.
Hope this helps.
Hi, Did you manage to get your issue resolved? If so, could you let me know how, as I’m experiencing the same problem.
I believe the issue was caused by an app update though so untill they release an updated version I fear the device will be unusable.
I originally connected through the app and successfully installed an eSIM. However, after a couple of weeks, the device started showing as offline in the app, even though I was connected and actively using the Wi-Fi. After trying numerous troubleshooting steps without success, I contacted Netgear Support. They advised me to perform a factory reset, which I did. Unfortunately, this removed the eSIM, and I now no longer have Wi-Fi access because I’m unable to reinstall the eSIM and after reporting this they have not responded after 5 days.
Any advice or information on how you resolved the issue would be greatly appreciated.
Hi, Did you manage to get your issue resolved? If so, could you let me know how, as I’m experiencing the same problem.
I believe the issue was caused by an app update though so untill they release an updated version I fear the device will be unusable.
I originally connected through the app and successfully installed an eSIM. However, after a couple of weeks, the device started showing as offline in the app, even though I was connected and actively using the Wi-Fi. After trying numerous troubleshooting steps without success, I contacted Netgear Support. They advised me to perform a factory reset, which I did. Unfortunately, this removed the eSIM, and I now no longer have Wi-Fi access because I’m unable to reinstall the eSIM and after reporting this they have not responded after 5 days.
Unfortunately you were badly advised by Netgear Support.