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Nighthawk 6 PRO ( MR6500 )
It is very apparent that the MR6500 Nighthawk 6 PRO has some critical issues for people who use them fulltime. Dropping out of signal (says searching) even though you had full reception and other 4...
Hi John, I have emailed you with subject: json log for nighthawk 6 pro as requested on forum
Thanks for reporting the issues to us. I will work with you to have your issues resolved.
Could you please help to capture a model.json file and send PM to me?
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
Thanks
John
i did reply but it seems it got deleted? is there something in there that is sensitive and i am meant to leave out?
- Hi John,
I have the MR6500 as well. Just bought from at&t store 3 days ago and this thing locks up about 20 times a day.
Be honest with us, are there just bad batches or is the whole product line poorly designed. At&t recommended the Franklin A50 to me, but I need an Ethernet port to connect my home wife mesh up for full time use. If there is no real fix please let us know. I can see historical threads of you asking for Json files, but nothing on a permanent fix.
Do I need to move to a cradlepoint or higher end 5g router?
At&t acknowledged the netgear nughthawk m6 and m6 pro hotspots are being returned quite a bit. Please be frank with us, as I need a reliable internet for work.
Thank you,
Dale
Dkling1977 wrote:
Hi John,
I have the MR6500 as well. Just bought from at&t store 3 days ago and this thing locks up about 20 times a day.
Be honest with us, are there just bad batches or is the whole product line poorly designed. At&t recommended the Franklin A50 to me, but I need an Ethernet port to connect my home wife mesh up for full time use. If there is no real fix please let us know. I can see historical threads of you asking for Json files, but nothing on a permanent fix.
Do I need to move to a cradlepoint or higher end 5g router?
At&t acknowledged the netgear nughthawk m6 and m6 pro hotspots are being returned quite a bit. Please be frank with us, as I need a reliable internet for work.
Thank you,
DalePlease also provide the model.json file for me to check. Make sure you do a manual upgrade check and have your device upgraded to the latest release. To be honest, any products can have issues. That is why we have the community here to get customers feedback and comments and at the same time, we can provide some solutions quickly.
Thanks
John
Hi John, I have emailed you with subject: json log for nighthawk 6 pro as requested on forum
For anyone else coming across these issues. I submitted my config file and received a updated firmware with allot of bug fixes and updates. The issue seems to not be with netgear but with the supplier/service providers (isp's) not pushing the firmware across their network to make it available.
Netgear (john) was very helpful and I have now applied the firmware update.
Cross fingers that sorts the issues above. I will check back in a week to update this thread so there is at least an answer to people with similar issues if it resolves it.
I can confirm after heavy constant use of the device since the firmware updates supplied by John that I have had absolutely zero issues. Infact latency has decreased, speeds are more stable and faster to get to their maximum ability. No issues I listed originally have occured. I have multiple methods of connection within the network from switches, tv's to laptops and pcs using WIFI and ethernet. None of had an issue anymore.