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Forum Discussion
elgoots
Mar 20, 2023Guide
Nighthawk 6 PRO ( MR6500 )
It is very apparent that the MR6500 Nighthawk 6 PRO has some critical issues for people who use them fulltime. Dropping out of signal (says searching) even though you had full reception and other 4...
- Mar 22, 2023
Hi John, I have emailed you with subject: json log for nighthawk 6 pro as requested on forum
JohnPeng
Mar 20, 2023NETGEAR Expert
Thanks for reporting the issues to us. I will work with you to have your issues resolved.
Could you please help to capture a model.json file and send PM to me?
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
Thanks
John
elgoots
Mar 22, 2023Guide
Hi John, I have emailed you with subject: json log for nighthawk 6 pro as requested on forum
- elgootsMar 23, 2023Guide
For anyone else coming across these issues. I submitted my config file and received a updated firmware with allot of bug fixes and updates. The issue seems to not be with netgear but with the supplier/service providers (isp's) not pushing the firmware across their network to make it available.
Netgear (john) was very helpful and I have now applied the firmware update.
Cross fingers that sorts the issues above. I will check back in a week to update this thread so there is at least an answer to people with similar issues if it resolves it.
- elgootsMar 26, 2023Guide
I can confirm after heavy constant use of the device since the firmware updates supplied by John that I have had absolutely zero issues. Infact latency has decreased, speeds are more stable and faster to get to their maximum ability. No issues I listed originally have occured. I have multiple methods of connection within the network from switches, tv's to laptops and pcs using WIFI and ethernet. None of had an issue anymore.