NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Marg5555's avatar
Marg5555
Follower
May 22, 2021

Nighthawk AC1900 keeps disconnecting from internet

First of all, this is lame. I should be able to talk to a human about this product that was not cheap. That said, here’s the issue: we recently upgraded our internet to 600mpbs. We noticed that our in...
plemans's avatar
plemans
Guru - Experienced User
May 22, 2021

1. what modem do you have? 

2. what firmware is on the router? 

3. You can speak with support. But if you're outside of your free 90 days of support (on new devices) it does cost $. Netgear uses gearhead for support. 

 

  • Dferron's avatar
    Dferron
    Aspirant
    May 23, 2021
    Same problem here for a couple of weeks.
    Helix (videotron) modem in bridge mode connected to my R7000p
    Firmware version v1.0.11.106_10.2.100
    • plemans's avatar
      plemans
      Guru - Experienced User
      May 23, 2021

      DferronPlease don't jump on others threads. it gets your info confused with theirs. The op didn't list any of their info. 
      please start your own thread with your details, whats exactly happening, and what you've done to try to fix it. thanks