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Eam_Mpm's avatar
Eam_Mpm
Aspirant
Feb 24, 2018

Nighthawk AC1900 R6900v2

Nighthawk AC1900 Model : R6900v2 I have followed the start up instructions in the pamphlet and have let the genie set up multiple times . But i still can't get my modem and router to connect and prod...
Mobile Routers
JasonN's avatar
JasonN
NETGEAR Employee Retired
Mar 02, 2018

Hi Eam_Mpm,

I just wanted to check in with you and see if your issue has been resolved.

Please let me know :]

 

 

- Jason N

  • Eam_Mpm's avatar
    Eam_Mpm
    Aspirant
    Mar 02, 2018
    As far as I know it is up to date with the firmware . I'm not sure how to factory reset it though , how do I ?
    • JasonN's avatar
      JasonN
      NETGEAR Employee Retired
      Mar 05, 2018

      Hi Eam_Mpm,

      Please locate the factory reset button located on the back left of the router.

      Using narrow enough to fit the whole (a paperclip), press and hold the button for at least 10-15 second.

      Release the button and wait for the router to reboot.

       

      Please let me know if this worked. :]

       

      - Jason N

    • JasonN's avatar
      JasonN
      NETGEAR Employee Retired
      Mar 08, 2018

      Hi Eam_Mpm,

      I just wanted to check in with you and see if your issue has been fixed.

      Please let me know :]

       

       

      - Jason N

      • Eam_Mpm's avatar
        Eam_Mpm
        Aspirant
        Mar 13, 2018
        The firmware isn't up to date . And I evidently can't update it from my phone . With our old modem we could still connect to the internet with them both hooked up , we just couldn't connect through the router . I guess I'm going to have to get a laptop and try to update the firmware like that .