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Forum Discussion
nighthawk excess data usage
hi , i have just brought a nighthawk m2 router . my data usage has quadrupled . i just browse forums ,ebay and news . no downloads of videos,music, u tube.all antivirus , updates ,cloud services are...
ArodiD can you assist here? Vaguely remeber that some M2 loop downloading the new firmware wht can lead to hitting data limits.
A moderator will move this to the Mobile Routers, Hotspots & Modems section please, too.
Thanks schumaku for alerting me to this post. The device checks for a firmware update once a week which is the same across all our devices so I do not think this might be contributing to the excess usage.
Hi thingamajig ,
Whilst you are not using your M2 do you still have other devices connected such as PC, gaming console or other smart device? Even though you are not physically using the device it may still be running background programs or apps which could be chewing into your data. A good test is to either switch the device OFF or place it into standby when it is not in use.
Regards,
Arodi
Community Team
all apps and background services are off as fare as i can control
Hi thingamajig ,
I would suggest contacting your carrier and ask them to perform a billing investigation. They should be able to tell where the charges are coming from.
Regards,
Arodi
Community Team
thanks for replies , i am in contact with carrier and trying to solve this problem . iam not the only one having this problem "google nighthawk excess data usage " and you will see lots of posts. hopefully it is something simple to rectify